Boutique 225

FAQ

    • How long will it take to get my order?

    • How do I pay for my order?

    • How are items shipped?

    • What is your return policy?

    • How do I care for my items?

    • Do you have an option for gifts?

    • Do you accept custom orders?


    How long will it take to get my order? top

    In stock items generally take 1-2 weeks. Items that have to be ordered prior to personalization may take longer. Holidays will also impact the time frame on orders. Orders are processed in the order in which they are received and may ship sooner than the estimated time frames. If you need your items sooner, a rush fee will apply if available.

    How do I pay for my order? top

    All items are custom made, so the full balance is due at the time of purchase. Payments must be cleared before work begins on your order. The production timeline begins once the payment clears for your transaction. Payments are accepted through PayPal. A PayPal account is not required for payment with a credit card.

    How are items shipped? top

    Items are shipped through the US Post Office with tracking information. Shipping rates vary depending on the size of items ordered. Once an items is shipped, I am no longer responsible. Any shipping issues must be addressed with the carrier.

    What is your return policy? top

    All sales are final due to the personalized nature of the items sold. Please refer to sizing charts when provided to ensure sizing of your items. Please ensure that initials are entered according to the instructions given when purchasing. Initials entered incorrectly will not result in a refund or return.  If an item arrives damaged, please contact me.

    Should an issue occur due to a mistake on my end, please contact me within 24 hours of the carrier's scanned delivery time. Returns will not be accepted due to items not fitting.

    How do I care for my items? top

    Vinyl is not dishwasher safe, so dishes should be handwashed after use. For the best care of vinyl shirts, I recommend turning them inside out to wash and either hanging or laying flat to dry. I do not recommend putting your vinyl shirts in the dryer. Embroidered/appliqued shirts work best when washed inside out in cold water and laid flat or hung to dry. A warm iron may be used if needed once the shirt has dried.

    Do you have an option for gifts? top

    At this time, I'm not offering gift wrap; however, if you are purchasing a gift I can include a card for the recipient. Just let me know at checkout!

    Do you accept custom orders? top

    Custom orders are always welcome! I love seeing what my customers come up with! Just send me a message and we can get started.

 

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